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Empowering Contact Center Excellence for 30 Years


ICMI is the leading global provider of comprehensive resources for customer management professionals who wish to improve customer experiences and increase efficiencies at every level of the contact center.

Since 1985, ICMI has provided more than 50,000 organizations in 167 countries with access to training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team if industry insiders, trainers and consultants are committed to helping contact center professionals raise the strategic value of their contact centers, optimize their operations and improve customer service.

ICMI is proud to present Contact Center Expo - A Digital Experience, bringing customer service week to life on October 6-7, 2021.


Contact center professionals come to ICMI for insight and guidance using a variety of digital resources to solve problems, make decisions, and justify purchases.
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Advertising Options

ICMI offers a wide array of marketing opportunities to help your company reach this qualified community of contact center decision makers at a time when they are actively seeking solutions to their everyday challenges.

The Primary Goals of Digital and Insight Sponsorship
  • Lead generation: Receive contact information from webinar registrants and campaign respondents
  • Thought Leadership: Position yourself as a leader in the contact center world via webinar presentations, research, and other timely and topical content.
  • Brand Awareness: Raise awareness of your brand and illustrate the value of your company’s products and services by placing your branding and promotional materials, emails, and/or

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